Free Shipping USA

How do I exchange or return an item?




At LongsCycle.com, we offer you the option of returning items that don't meet your needs within 30 days to receive a full merchandise credit.
Simply return the item within 30 days of delivery making sure the item is in its original condition, not worn for a ride or run, have a noticeable body odor, or washed. We must receive your return within 30 days of delivery for a refund to your Credit Card or PayPal account. But don’t worry, returns for credit received after 30 days will receive LongsCycle Store Credit, we’ll send you an email with a Gift Certificate for the full value of the returned merchandise. Full order returns that received Free Shipping will have the actual shipping cost deducted from credit amount.

Exchanges

If you need to Exchange there is NO charge, we can even email you a Return Label so you don't have to wait in line at the Post Office, just drop package in a mailbox. (Feel free to use your own method of shipping too, this is just an option.) LongsCycle will cover the exchange shipping back to you too, exchanging for the same item(s). Please include a method of payment for any difference in product price. Exchanges are allowed up to 45 days. Allow us 5-10 days from the time we receive your item to process your return or exchange. Please email or call if you need an exchange quickly, we understand that you need a jersey or shorts for a specific ride or trip sometimes.

For an Exchange Label email us: LongsCycle@LongsCycle.com
Subject Line: Exchange Label
Body: Please indicate what items you are shipping back to us and they type of packaging you'll be using, best if you recycle the package your order arrived within. We need this information to determine weight of package.

Returns

If you need to Return an item we can even email you a Return Label so you don't have to wait in line at the Post Office, just drop the package in a mailbox. The return shipping cost will be deducted from your item credit. (the actual shipping cost, nothing more) Feel free to use your own method of shipment too. All information needed will be attached to your invoice with your order.

For a Return Label email us: LongsCycle@LongsCycle.com
Subject Line: Return Label
Body: Please indicate what items you are shipping back to us and they type of packaging you'll be using, best if you recycle the package your order arrived within. We need this information to determine weight of package.



USPS Note: Please do not require a signature upon delivery, insure the package or use certified mail – all a waste of money but if you feel like you want to use any of those services go ahead.

LongsCycle.com Apparel is unconditionally guaranteed against defects in material and workmanship. LongsCycle will, at its option and without charge, either repair or replace any apparel which is determined to be defective in material or workmanship when used for its intended purpose.

International Exchanges will be charged actual shipping rate for exchange. Your refund will be the purchase price of the item, less the original shipping fee.

Credit will be issued through the original method of payment - Customers who paid for their item with PayPal will receive their refund through PayPal. Customer who paid via any major credit card will see a credit posted to that credit card within 14 days.


Please address returns to:

Returns/Exchanges
LongsCycle
92 Court Road
Braintree, MA 02184-8439